Healthcare Security Operations Account Manager

Allied Universal • Philadelphia, PA

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About The Position

Allied Universal is hiring an Account Manager to lead daily healthcare security operations and help ensure the safety and well-being of the people and places served. The Account Manager leads, develops, and motivates security officers and supervisors to provide high-quality service and maintain a safe environment. The role manages staffing and scheduling, client relationships, incidents and emergencies, compliance, training, site standards, payroll, performance, employee relations, and inventory. Healthcare security experience is preferred.

The listed salary range is $54,272–$64,272 per year. Licensing requirements may apply depending on state and local regulations.

Requirements

• High school diploma or equivalent.
• Meet applicable state or local licensing requirements, which may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen to manage staffing levels, minimize non-billed overtime, and manage turnover costs.
• Planning and organization skills to control costs related to inventory such as uniforms and equipment.

Nice To Haves

• Healthcare security experience.
• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels, turnover costs, and inventory-related costs.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED