Security Operations Account Manager

Allied Universal • Gaithersburg, MD

23h

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under the account’s protection. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service. This role manages staffing, client relationships, incident response, compliance, site operations, payroll, performance, employee relations, and inventory.

Requirements

• High school diploma or equivalent.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen to manage staffing levels, minimize non-billed overtime, and manage turnover costs.
• Planning and organizing skills to control costs related to inventory, including uniforms and equipment.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as a law enforcement, firefighter/paramedic, or corrections officer academy.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and coordinate with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities within a global leader in security services.
• Supportive team of professionals dedicated to safety and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED