Security Assistant Account Manager Retail Residential

Allied Universal • Miami, FL

2d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, in accordance with post orders, client instructions, and company procedures. The role supports coordination of the security contract and serves as the first direct supervisory contact for shift supervisors, when applicable, or Security Professionals. A comprehensive, week-long management onboarding course is provided.

The Assistant Account Manager oversees Security Department activities, personnel, documentation, training, communications, and response to incidents and emergencies. The role maintains positive client and security relationships through frequent tenant and client contact. It may occasionally perform Security Professional duties by standing post, but such work may not exceed 50% of time in any workweek.

Pay rate: $65,000.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Valid state Guard License, or application for and issuance of the license before employment; must maintain active status and carry the license while on duty.
• Successful completion of a background investigation and post-offer/pre-employment drug and alcohol test.
• Energetic, focused, and able to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional and articulate, with sound independent judgment and discretion.
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Outstanding verbal and written communication skills; ability to interact successfully at all organizational levels, including with clients, and work as a team player.
• Availability to work outside the normal shift schedule as needed and be accessible by phone or pager 24/7 for emergency response.
• For driving positions: valid driver’s license with at least one year of driving experience, a clean driving record as specified in the posting, insurance meeting company policy requirements, and ability to operate a vehicle safely.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Ensure that post order manuals and other post and training information are properly maintained and updated, and that the post is maintained, cleaned, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees or when post orders change, including orientation to the post, post orders, routine duties, emergency responses, and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as fire control rooms, command centers, and loading docks; may generate work orders and paperwork for additional security coverage requests.
• Respond to minor incidents, ensure appropriate action is taken, complete required reports, and notify appropriate parties in a timely manner.
• Identify personnel issues, such as payroll issues, employee-relations complaints, and other concerns, and forward them to the Account Manager or Field Supervisor; may write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such actions when specifically directed and approved by the appropriate management.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant and client contact and support.
• May perform Security Professional duties, including standing post, on an as-needed basis, not exceeding 50% of work time in any given workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED