Assistant Security Account Manager - Retail

Allied Universal • Concord, CA

21h • $70,000 - $75,000

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. The company provides a comprehensive, week-long management onboarding course.

The Assistant Account Manager supervises, coaches, and trains Security Professionals; helps maintain post documentation and operations; oversees department reports and sub-units; responds to incidents and emergencies; and supports client relationships. The position may occasionally perform Security Professional duties, such as standing post, but those duties may not exceed 50% of work time in any given workweek.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and be issued one before employment; maintain active Guard License status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions: valid driver’s license, at least one year of driving experience, a clean driving record as specified in the posting, the minimum insurance required by Company policy, and ability to safely operate a vehicle.
• Energetic, focused, and able to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Ability to write effective, concise reports in neat, legible handwriting.
• Professional and articulate, with good independent judgment and discretion.
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Outstanding verbal and written communication skills; ability to interact successfully at all organizational levels, including with clients, and work as a team player.
• Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, where applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is maintained, cleaned, and organized.
• Assist the Account Manager with interviews and evaluation of new employees; conduct on-the-job training in coordination with Shift Supervisors, including orientation, post orders, routine responsibilities, emergency responses, and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information as directed.
• Manage and supervise Security Department sub-units, such as the fire control room, command center, and loading docks, as applicable; may generate work orders and paperwork for extra security coverage requests.
• Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
• Identify personnel problems, including payroll issues and employee relations complaints, and forward them to the Account Manager or Field Supervisor; may document situations or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such actions only at the Account Manager’s specific direction and with prior approval from Branch or Corporate HR management.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• May occasionally perform Security Professional duties, including standing post, for no more than 50% of any given workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED