Security Account Manager Retail

Allied Universal • Chapel Hill, NC

4d

About The Position

Allied Universal is hiring a Retail Account Manager to oversee the day-to-day operations of an assigned client security site. The role manages security officers and supervisors, including hiring, scheduling, payroll, training, coaching, development, and support. The Account Manager is responsible for maintaining effective relationships with clients and employees, ensuring high-quality security services, meeting financial and operational goals, and providing quality customer service.

The position includes handling contract compliance and reporting, communicating regularly with the client, resolving escalated security issues and emergencies, maintaining site procedures and post orders, and managing uniforms, equipment, supplies, and vehicles. The Account Manager also uses WinTeam for scheduling and billing and provides after-hours emergency response as required. Allied Universal provides a week-long management onboarding course. Salary is $60,000 per year.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• Previous contract security, facilities management, military, or law enforcement experience.
• At least 2 years of business management, operations, or supervisory experience, depending on the size and scope of the client.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.

Nice To Haves

• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day security operations at an assigned client site.
• Manage security officers, site supervisors, and shift supervisors, including hiring and selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services to protect people and property.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site, meet or exceed financial and operational goals, and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate issues and program updates regularly to the client.
• Handle escalated security issues and emergency situations appropriately, including after-hours emergency response as required.
• Communicate staffing needs and assist recruiters in identifying, interviewing, and hiring candidates.
• Develop staff through performance management, including coaching, counseling, discipline, training, evaluations, and recognition.
• Resolve employee grievances with appropriate support and keep personnel records accurate and up to date.
• Communicate company policies, announcements, and job openings through updated site READ files.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific, client-specific, and annual refresher training for security personnel and meet corporate training standards.
• Maintain operational procedures, site-specific operations plans, and post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Communicate proactively with the client, meet regularly, address issues, and provide security and technical expertise and solutions.
• Use WinTeam for scheduling and billing and produce and interpret operational reports.
• Enforce Allied Universal policies as outlined in handbooks, executive memos, and the company portal.
• Perform other management responsibilities as determined by the client or District Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• AD&D insurance
• Retirement plan
• Disability insurance
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law
• Week-long management onboarding course

What This Job Offers

• Job Type: Full-time
• Career Level: Manager