Security Account Manager Retail

Allied Universal • Auburn, WA

7d

About The Position

Allied Universal is hiring a Retail Account Manager to oversee the day-to-day operations of an assigned client account. The role manages security personnel and site operations, including hiring, training, scheduling, payroll, coaching, performance management, and employee support. The Account Manager builds and maintains effective relationships with clients and employees, coordinates support services, resolves problems, and works to meet or exceed financial and operational goals while delivering high-quality customer service and protecting people and property.

The position is responsible for contract compliance, required reporting, client communications, emergency response, staffing needs, training, site procedures, and management of account uniforms, equipment, supplies, and vehicles. The Account Manager must maintain operational procedures and post orders for emergency reference, meet contractual scheduled hours while minimizing unbilled overtime, and use WinTeam for scheduling, billing, and business reports. Allied Universal provides a week-long management onboarding course.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• Previous experience in contract security, facilities management, the military, or law enforcement.
• At least 2 years of business management, operations, or supervisory experience, depending on the size and scope of the client.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse team, and ongoing client requirements.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.

Nice To Haves

• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise the day-to-day security operations of an assigned client site.
• Manage security officers, site supervisors, and/or shift supervisors, including hiring, selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services that protect people and property.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site and meet or exceed financial and operational goals while providing quality customer service.
• Ensure required reporting and contract-compliance requirements are met.
• Communicate regularly with the client about issues and programs, listen to concerns, and provide security and technical expertise and solutions.
• Handle escalated security issues and emergency situations appropriately, including after-hours emergency response as required.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through performance management, including coaching, counseling, discipline, training, evaluations, and recognition.
• Ensure employee grievances are heard and resolved and personnel records are accurate and current.
• Communicate policies, company announcements, and job openings through an updated READ file at each site.
• Meet contractual scheduled hours while maintaining a minimum of unbilled overtime.
• Coordinate or conduct site-specific OJT, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures, site-specific OPMs, and post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Use WinTeam for scheduling, billing, and reports, and interpret and act on the information in those reports.
• Enforce Allied Universal policies outlined in handbooks, executive memos, and the company portal.
• Carry out other management responsibilities as determined by the client or District Manager.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager