Assistant Security Account Manager

Allied Universal • Ontario, CA

4d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. The company provides a week-long management onboarding course covering best practices, tools, and guidance. The stated salary is $71,988.80 per year.

Under the Account Manager’s direction, the Assistant Account Manager coordinates daily security operations, assigns and directs work, supervises and coaches Security Professionals, and supports communication with the client and company leadership. The position oversees post documentation, training, reports, logs, pass-downs, and applicable Security Department sub-units. It also assists with hiring, training, incident response, personnel matters, and recommendations concerning employee performance and discipline.

The role may occasionally perform Security Professional duties by standing post, but that work must not exceed 50% of any workweek. The employee must be available outside the normal shift schedule as needed and reachable by phone or pager 24/7 for emergency response.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or apply for and obtain one before employment; maintain active Guard License status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• Energetic, focused, and able to take initiative, prioritize competing assignments, and manage deadlines.
• Strong customer service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional and articulate, with sound independent judgment and discretion.
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Strong verbal and written communication skills; ability to interact successfully at all organizational levels, including with clients, and work as part of a team.
• Availability to work outside the normal shift schedule as needed and be reachable by phone or pager 24/7 for emergency response.
• For driving positions: valid Driver’s License and at least one year of driving experience; a clean driving record as specified (no major violations in the last 36 months, no more than one accident in the last 24 months, and no more than one minor moving violation in the last 24 months); required minimum insurance under company policy; and ability to operate a vehicle safely.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with supervisory, training, and operational functions at the assigned post, following post orders, client instructions, and internal procedures.
• Coordinate technical and managerial aspects of executing the security contract; assign tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, when applicable, and Security Professionals on performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate work performance and recommend assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is clean, organized, and properly maintained.
• Assist with interviewing and evaluating new employees, and conduct on-the-job training with Shift Supervisors for new hires and when post orders change.
• Oversee Security Department reports, logs, and pass-downs, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks; may prepare work orders and paperwork for extra security coverage requests.
• Respond to minor incidents, ensure appropriate action and reporting, and notify appropriate parties in a timely manner.
• Identify personnel issues, such as payroll issues and employee-relations complaints, and forward them to the Account Manager or Field Supervisor; may document situations or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such action only when specifically directed and with required prior approval.
• Respond to client or site emergencies and communicate as appropriate with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties, including standing post, as needed, without exceeding 50% of work time in any workweek.
• Be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED