Security Account Manager (88680)

Inter-Con Security Systems • Woodbridge, VA

5d

About The Position

The Account Manager reports to the Director of Operations and manages security guards throughout the life of security contracts. The role oversees daily operational and administrative functions across contracts employing Inter-Con personnel, monitors and communicates contract performance, and supports operational decision-making. The Account Manager also develops project plans for strategic initiatives, tracks and reports performance metrics, and ensures standards of conduct, appearance, performance, and training are maintained.

Requirements

• At least three years of relevant experience.
• Current guard card license as required by state or local law.
• Must pass a criminal history check, including fingerprint-based checks where permitted by law, independent of state professional certification requirements.
• Must undergo employment verification checks back to age 18.
• Must undergo motor vehicle record checks.
• Ability to independently develop reports, spreadsheets, diagrams, charts, graphs, and other work products using tools such as MS Word, Excel, Access, and SharePoint.
• Understanding of operational KPIs and ability to use data to drive operations.
• Strong interpersonal, critical-thinking, time-management, organizational, and multitasking skills.
• Strong communication and teamwork skills, including the ability to communicate effectively with all levels of management in a corporate environment.
• Project management experience.
• Ability to lead teams in complex problem-solving.
• Customer-service orientation.
• Flexibility and ability to meet deadlines in a high-tempo environment.
• Dependability, business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• Comfort with a changing, fast-paced, and sometimes stressful environment.
• Ability to maintain flexibility regarding job assignments, including assignments in other departments or locations, and mandatory overtime.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Near and far vision for reading correspondence and using a computer, and acute hearing when providing phone and counter service to the public.

Nice To Haves

• Understanding of security operations and contracts management.
• Experience in a general office setting in a supervisory role.
• Working knowledge of technology-driven scheduling platforms.
• PMP certification.
• Honorable military discharge, a bachelor's degree, or five years of experience in an operations management and project management role.

Responsibilities

• Manage daily operational and administrative functions across security contracts employing Inter-Con employees.
• Keep the Director of Operations informed of contract performance by communicating compliance status accurately and identifying deficiencies promptly.
• Support the Director of Operations' operational decision-making process.
• Develop and implement project plans for strategic initiatives designed to improve operational capabilities and responsiveness.
• Compile productivity and performance SLAs, KPIs, and dashboard reports for executive-level reporting.
• Ensure standards of conduct, appearance, performance, and training are consistently met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed