Technical Account Manager (LATAM)

Frame Security • New York, NY

1d • Remote

About The Position

Frame Security is seeking a Technical Account Manager (TAM) to support prospects and customers across Latin America. The role is a technical partner throughout the customer journey, working with Sales on technical evaluations and Proofs of Value (POVs), troubleshooting with prospects, and partnering with Customer Success to help enterprise customers get value from Frame’s platform. The TAM will design, configure, and support customer POV environments; help navigate deployment requirements; and coordinate with Sales, Customer Success, Product, and Engineering. The role also turns recurring customer challenges into reusable documentation, playbooks, and product and engineering insights. Strong technical fundamentals, curiosity, and the ability to communicate complex concepts clearly in English and Spanish are central to success. A cybersecurity background is not required.

Requirements

• 2–5 years of experience in a customer-facing technical role, such as Sales/Solutions Engineer, Technical Account Manager, Customer Success Engineer, or similar.
• Fluency in English and Spanish, with strong written and verbal communication skills in both languages and the ability to lead technical discussions, demos, troubleshooting sessions, and customer workshops in either language.
• Hands-on experience with enterprise IT environments, including identity management, SSO/SAML, Okta, Entra ID, and domain/email infrastructure.
• Comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
• A strong bias for action, collaborative spirit, low-ego approach, and calm, solutions-oriented presence.

Nice To Haves

• SaaS experience.
• Cybersecurity experience; it is preferred but not required.

Responsibilities

• Troubleshoot live issues, lead technical workshops, and resolve technical roadblocks.
• Design, configure, and support customer Proof of Value (POV) environments and navigate deployment requirements, including identity, SSO, email infrastructure, and allowlisting.
• Partner with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo through renewal.
• Convert recurring customer challenges into reusable documentation and playbooks, and share insights with Product and Engineering.
• Contribute to revenue closed, customer renewals and expansion, and company revenue and retention goals.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Monthly connectivity reimbursement.
• Unlimited paid time off.
• 401(k) Retirement Savings Plan.
• Meaningful equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed