Technical Account Manager (LATAM)

Frame Security•New York City, NY

18h•Remote

About The Position

Frame Security is seeking a Technical Account Manager to support prospects and customers across Latin America. This customer-facing technical role spans the customer journey, from partnering with Sales on technical evaluations and Proofs of Value to troubleshooting issues and working with Customer Success to help enterprise customers realize value from Frame’s AI-native security training platform. The role requires strong technical fundamentals, curiosity, and the ability to explain complex concepts clearly in English and Spanish; a cybersecurity background is not required. The Technical Account Manager designs, configures, and supports customer Proof of Value environments, and helps customers navigate deployment requirements involving identity, SSO, email infrastructure, and allowlisting. The role collaborates with Sales, Customer Success, Product, and Engineering, and turns recurring customer challenges into reusable documentation, playbooks, and product insights. Success is measured by revenue closed, customer renewals and expansion, and achievement of company revenue and retention goals. The position is remote in the US. Benefits include medical, dental, and vision insurance, a monthly connectivity reimbursement, unlimited paid time off, and a 401(k) retirement savings plan. Frame also describes competitive salary and meaningful equity.

Requirements

2–5 years of experience in a customer-facing technical role, such as Sales/Solutions Engineer, Technical Account Manager, or Customer Success Engineer.
Fluency in English and Spanish, with strong written and verbal communication skills in both languages.
Ability to lead technical discussions, demos, troubleshooting sessions, and customer workshops in English or Spanish.
Hands-on experience with enterprise IT environments, including identity management, SSO/SAML, Okta, Entra ID, and domain/email infrastructure.
Comfort with ambiguity, ability to learn quickly, and willingness to troubleshoot live in front of customers.
Bias for action, collaborative spirit, low ego, and a calm, solutions-oriented presence.

Nice To Haves

SaaS experience.
Cybersecurity experience is a plus but is not required.

Responsibilities

Troubleshoot live issues, lead technical workshops, and remove technical roadblocks.
Design, configure, and support customer Proof of Value environments.
Guide customers through deployment requirements, including identity, SSO, email infrastructure, and allowlisting.
Partner with Sales on technical evaluations and Proofs of Value.
Work with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo through renewal.
Create reusable documentation and playbooks from recurring customer challenges, and share insights with Product and Engineering.
Contribute to revenue closed, customer renewals and expansion, and company revenue and retention goals.