Technical Account Manager – LATAM (Spanish-Speaking)

Upwind Security • Colombia, CO

2d • Remote

About The Position

Upwind is a next-generation Cloud Security Platform that uses runtime context to identify and prioritize critical risks and provide precise insights for cloud security management. Its capabilities include agentless cloud posture discovery, real-time threat protection, and integrated API security.

The Technical Account Manager for LATAM builds strategic customer relationships and helps ensure successful onboarding, adoption, and long-term value from the Upwind platform. The role serves as customers’ primary point of contact, guides technical deployments, leads roadmap discussions, and provides hands-on support to drive engagement and satisfaction. It is fully remote and based in LATAM.

Requirements

• At least 3 years in customer-facing SaaS roles, with experience in Technical Account Management, Solution Architecture, or similar roles.
• Professional or business proficiency in Spanish and professional-level English.
• Strong technical background in cloud infrastructure (AWS, GCP, or Azure), cybersecurity, or DevOps.
• Excellent communication, problem-solving, and relationship-building skills.
• Experience leading technical projects, managing cloud deployments, and driving feature adoption.
• Strategic mindset and ability to align technical solutions with business goals.

Nice To Haves

• Relevant cloud or security certifications.

Responsibilities

• Act as a strategic post-sale partner to the LATAM sales team, supporting account continuity while enabling sales to focus on new opportunities.
• Lead post-sale technical deployment of the Upwind platform, ensuring successful onboarding and deployment of new capabilities.
• Serve as the primary customer point of contact, resolve issues promptly, and maintain a high-quality customer experience.
• Build long-term customer relationships by introducing new features, gathering feedback, and leading roadmap discussions.
• Partner with sales during renewals and expansions, aligning technical planning with customer needs and driving value.
• Proactively surface security insights, guide feature adoption, and help customers realize the full value of the platform.
• Advocate for customer needs cross-functionally, including with Product Management and Technical Support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed