Security Assistant Account Manager East Hanover,NJ

Securitas • East Hanover, NJ

3d • Onsite

About The Position

The Assistant Account Manager helps maintain a safe and secure environment for clients by managing security services and related operations for an assigned group of smaller accounts. The role supports client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, post orders, staffing, scheduling, supervision, and training. The Assistant Account Manager performs a variety of management functions and provides lead direction to Security Supervisors on requirements, work priorities, and site needs.

The position also assists Account Managers with daily account activities, maintains client relationships, responds to client requests, coordinates projects, prepares account materials, monitors performance, processes documentation, supports client meetings, maintains CRM records, and handles payroll. The listed schedule is full-time, 8:00 a.m. to 4:00 p.m.; days and times may vary, and flexibility and open availability are required.

Requirements

• At least 2 years of Assistant or Account Manager security experience.
• Must be 18 years of age or older.
• High school diploma or GED required.
• Standard computer and technology skills.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Strong problem-solving and customer-service skills.
• Attention to detail and commitment to accuracy.
• Ability to interact professionally with a wide range of individuals.
• Ability to conduct patrols throughout the shift and remain vigilant.
• Active NJ SORA license or ability to obtain one.
• Valid driver's license.
• Open availability and flexibility, as days and times may vary.

Nice To Haves

• Experience with CRM systems is preferred.
• Previous security experience is highly preferred.
• Experience in roles such as Operations Manager, Site Supervisor, or Account Manager may be a good fit.

Responsibilities

• Assist Account Managers with managing client accounts and daily account activities.
• Build and maintain positive relationships with clients and internal stakeholders.
• Respond to client inquiries and requests professionally and promptly.
• Coordinate project timelines, deliverables, and follow-up activities.
• Prepare reports, presentations, and account documentation.
• Monitor account performance and identify opportunities for improvement or growth.
• Process orders, contracts, invoices, and other account-related documentation.
• Proactively address issues to support customer satisfaction and escalate concerns when needed.
• Gather and organize data for business reviews and client meetings.
• Maintain accurate client records in CRM and other company systems.
• Perform payroll duties.
• Manage security services and related operations for assigned smaller accounts, including client service, problem resolution, service enhancement and expansion, new business development, and operational effectiveness.
• Prepare post orders and support staffing, scheduling, supervision, and training.
• Provide lead direction to Security Supervisors regarding requirements, work priorities, and site needs.
• Conduct patrols throughout the shift and remain vigilant.

Benefits

• Medical, dental, vision, life, AD&D, and disability insurance.
• Employee Assistance Program (EAP).
• 401(k) options.
• Virtual medical appointments through telemedicine.
• Paid time off.
• Weekly pay.
• Paid training.
• Free uniforms.
• Discounts on childcare, pet daycare, vehicles, electronics, cell phone plans, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED