Security Assistant Account Manager East Hanover,NJ

Securitas Security Services • East Hanover, NJ

3d

About The Position

The Assistant Account Manager supports the management of assigned security accounts and their daily activities, helping maintain a safe and secure environment for clients. The role includes client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, and preparation of post orders. The position also supports staffing, scheduling, supervision, and training, and provides lead direction to Security Supervisors regarding site requirements, work priorities, and operational needs.

The Assistant Account Manager builds relationships with clients and internal stakeholders; responds to client inquiries; coordinates timelines and deliverables; prepares reports and account documentation; monitors account performance; processes account-related documents; maintains CRM records; and supports client meetings and business reviews. Payroll and other duties as needed are also included. The position is based in East Hanover, New Jersey, with a stated schedule of 8:00 a.m. to 4:00 p.m.; days and times may vary, and flexibility and open availability are required.

Requirements

• At least 2 years of Assistant Manager or Account Manager experience in security.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Strong problem-solving and customer-service skills.
• Attention to detail and commitment to accuracy.
• At least 18 years of age.
• High school diploma or GED.
• Standard computer and technology skills.
• Ability to interact professionally with a wide range of individuals.
• Ability to remain vigilant and conduct patrols throughout the shift.
• Active New Jersey SORA license or ability to obtain one.
• Valid driver's license.
• Open availability and flexibility, as workdays and times may vary.

Nice To Haves

• Experience with CRM systems.
• Previous security experience is highly preferred.
• Experience as an Operations Manager, Site Supervisor, or Account Manager.

Responsibilities

• Assist Account Managers with managing client accounts and daily account activities.
• Build and maintain positive relationships with clients and internal stakeholders.
• Respond to client inquiries and requests professionally and in a timely manner.
• Coordinate project timelines, deliverables, and follow-up activities.
• Prepare reports, presentations, and account documentation.
• Monitor account performance and identify opportunities for improvement or growth.
• Process orders, contracts, invoices, and other account-related documentation.
• Proactively address customer issues and escalate concerns when necessary.
• Gather and organize relevant data for business reviews and client meetings.
• Maintain accurate client records in CRM and other company systems.
• Perform payroll responsibilities.
• Manage security services and related operations for assigned accounts, including client service, problem resolution, service enhancement and expansion, new business development, and operational effectiveness.
• Prepare post orders and support staffing, scheduling, supervision, and training.
• Provide lead direction to Security Supervisors on site requirements, work priorities, and operational needs.
• Conduct patrols throughout the shift.
• Perform other job responsibilities as needed.

Benefits

• Medical, dental, vision, life, AD&D, and disability insurance.
• EAP.
• 401(k) options.
• Virtual medical appointments through telemedicine.
• Paid time off.
• Weekly pay.
• Paid training.
• Free uniforms.
• Discounts on childcare, pet daycare, vehicles, electronics, cell phone plans, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED