Inside Sales Representative
Portland Glass • Lebanon, NH13d • $20 - $23 • Onsite
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Inside Sales Representative
Portland Glass•Lebanon, NH
•$20 - $23•Onsite
About The Position
The Inside Sales Representative serves as a primary point of contact for customers seeking auto, residential, or commercial glass services. The role provides customer support, follows up on leads, inquiries, estimates, and quotes, and helps convert customer needs into appointments, service jobs, or sales opportunities. The representative coordinates with Portland Glass shops and field teams on job details, availability, pricing, and scheduling, and maintains accurate records in company systems. The position also supports sales growth by identifying customer needs and recommending suitable services. Administrative work includes scheduling installations, placing and receiving orders, collecting payments, invoicing, communicating with insurance companies, and handling related documentation and customer communications. The role is based in an office Monday through Friday during standard core working hours, with exposure to typical office conditions and a workshop environment.
Requirements
- High school diploma or GED.
- Ability to build rapport with customers, listen actively, and deliver a positive service experience.
- Patience, professionalism, and a customer-first mindset.
- Strong verbal and written communication skills.
- Comfort handling inbound and outbound calls, explaining services, and following up on quotes and inquiries.
- Ability to recommend solutions, overcome objections, and convert inquiries into appointments or sales opportunities.
- Comfort asking for the business and following up consistently.
- Ability to manage multiple customer requests, quotes, appointments, and follow-up activities simultaneously.
- Ability to maintain accurate records and documentation in company systems.
- Urgency and accountability in responding to customers, completing administrative tasks, and managing a high volume of leads.
- Consistent follow-through on commitments and customer communications.
- Ability to meet the role’s physical demands, including occasional lifting of up to 50 pounds, lifting and climbing ladders, handling glass and related materials, and carrying equipment for measurements and design assessments.
Nice To Haves
- Previous sales experience is strongly preferred.
Responsibilities
- Serve as the first point of contact for customers seeking auto, residential, or commercial glass support.
- Answer customer questions, explain services, and clarify next steps.
- Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
- Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
- Coordinate job details, availability, pricing, and scheduling needs with Portland Glass shops and field teams.
- Maintain accurate customer, job, quote, and follow-up notes in company systems.
- Review estimates and quotes with customers, address questions, and help move work forward.
- Identify customer needs and recommend appropriate Portland Glass services.
- Handle administrative tasks related to customer orders, scheduling, documentation, and communication.
- Schedule glass installations, place orders, receive products, collect payments, invoice, and communicate with insurance companies.
- Help create a positive customer experience that reflects Portland Glass’s reliable service and community-focused support.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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