Technical Sales Support Representative
Lincoln Electric
•$54,788 - $79,880•Remote
About The Position
Lincoln Electric is seeking a highly skilled, detail-oriented Technical Sales Support Specialist to provide advanced support to its sales organization and key customers. The role applies analytical abilities, technical product and welding process knowledge, and sound judgment to maintain data accuracy, streamline sales processes, improve sales effectiveness, and support pipeline development. As part of the commercial team, the representative collaborates across departments to provide distributor partners and customers with exceptional service, timely insights, and technical and operational expertise.
Requirements
- Bachelor’s degree or equivalent experience; a minimum of 5 years of experience may be considered for level III, and a minimum of 7 years for level IV.
- Detail-oriented, with strong interpersonal, oral, and written communication skills.
- Self-motivated and outgoing, with the ability to thrive in a fast-paced environment.
- Professionalism, integrity, organization, problem-solving ability, and good judgment.
- Ability to work independently with accountability and consistent follow-through.
- Strong understanding of Lincoln Electric’s organizational structure, product portfolio, and customer base.
- Strong understanding of welding procedures and processes.
Nice To Haves
- Bachelor’s degree preferred.
- Sales or customer service experience preferred.
- Proficiency in Microsoft Excel.
- Proficiency with SAP and Salesforce.
- Flexibility to work across multiple time zones.
Responsibilities
- Provide specialized technical product expertise and prepare accurate technical quotations based on knowledge of welding products and processes.
- Accelerate critical order fulfillment, resolve warranty and service issues, manage lead conversion activities, and provide stakeholders with timely sales information.
- Analyze business and sales data to identify performance trends, determine root causes, and recommend improvements that support operational effectiveness and sales growth.
- Create and deliver reports and insights to the commercial team and distributors, including RCR, NAP, Distributor Marketing Funds, and Honors Training Tracking reports.
- Maintain data integrity for strategic account records in Salesforce by reviewing and validating contact, account, and activity data and identifying gaps or trends that affect forecasting and pipeline analysis.
- Qualify and evaluate inbound leads from advertising, email campaigns, catalogs, web inquiries, and trade shows, converting them into actionable opportunities.
- Monitor, validate, and refine Salesforce opportunity funnels, ensuring accurate and timely data and appropriate disposition of inactive or outdated opportunities.
- Engage Elite customers with updates on open orders, product availability, and service needs; remain accessible through Salesforce for call handling and customer support.
- Prioritize and manage varied workloads to meet deadlines and departmental standards, using independent judgment and problem-solving skills.
- Perform additional duties as needed to support departmental objectives and company strategy.
