Technical Support Representative

INTEGRA Biosciences Corp•Hudson, NH

3d•Onsite

About The Position

INTEGRA Biosciences is seeking a customer-focused Technical Support Representative to serve as a link between customers and the service team. The role helps customers find solutions, coordinates repairs and calibrations, manages service documentation, and supports a positive customer experience. It is suited to someone who enjoys customer interaction, problem-solving, and working collaboratively.

Requirements

At least 1 year of experience in customer service, technical support, service or logistics coordination, or administrative support.
Strong communication and relationship-building skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and solve problems independently.
Experience with Microsoft Office, especially Excel and Word.
Interest in learning technical products and developing troubleshooting skills.

Nice To Haves

Salesforce experience.

Responsibilities

Serve as the first point of contact for customer inquiries by phone, email, and chat.
Troubleshoot product- and service-related issues and guide customers to solutions.
Coordinate repairs, calibrations, and product returns.
Create service quotes and provide return authorization information.
Document customer interactions and service activities in Salesforce CRM.
Process purchase orders, invoices, and service documentation.
Manage loaner equipment logistics, inventory tracking, and customer follow-up.
Partner with technical specialists and internal teams to provide an exceptional customer experience.
Identify trends and document product feedback to support continuous improvement.