Technical Support Representative

Trimble • Atlanta, GA

5d • Remote

About The Position

The Technical Support Representative is a frontline problem solver on Trimble’s AECO Customer Experience team, supporting architecture, engineering, and construction professionals. The role diagnoses technical issues, shares product best practices, and helps customers build confidence and productivity with Trimble products. It involves support through phone, email, and chat, with remote work and occasional in-office meetings.

Requirements

• Experience delivering technical customer solutions through omnichannel support, including phone, email, and chat.
• Technical aptitude with modern computer systems, operating environments, and collaborative software tools.
• Clear, empathetic communication skills and the ability to explain technical concepts in simple language.
• Resourceful troubleshooting and problem-solving abilities.
• Organized case documentation habits.

Nice To Haves

• Familiarity with ticketing platforms, remote support tools, or customer support center environments.
• Background or interest in engineering, architecture, design, or user experience (UX).
• Experience working across Windows, iOS, and Android.

Responsibilities

• Partner with customers by phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
• Provide tips, tutorials, and workflows that help users improve confidence and productivity with Trimble products.
• Resolve issues related to installations, account entitlements, product extensions, and bug tracking.
• Collaborate with cross-functional teams to escalate critical incidents.
• Refine knowledge base resources.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Time off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses).
• Paid Parental Leave.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed