Sales Manager Jobs

About The Position

Requirements

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• 4 years of work experience
• Completion of a high school diploma and/or GED

Nice To Haves

• Working knowledge of Microsoft Office Suite and comfort working with operational dashboards and reporting
• Working knowledge of presentation software (e.g., Microsoft PowerPoint) to communicate insights, performance, and customer needs to stakeholders
• Demonstrated ability to collaborate and work effectively with cross-functional with Sales, Product, Operations/Support, and Technology teams to resolve customer issues and drive adoption of new capabilities
• Demonstrated project management skills, including customer onboarding coordination and stakeholder management
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers, including invoice disputes, payment holds, and onboarding blockers
• Excellent written and verbal communication skills
• Strong leadership skills with the ability to motivate and develop sales associates
• Experience working with Salesforce or similar CRM, including pipeline management, activity tracking, and customer health reporting
• Ability to analyze sales data and implement strategies to improve team performance
• Understanding of eProcurement and/or digital integrations, including concepts such as punchout/storefront workflows, Spend Management Systems (SMS), and electronic data exchange (POs, order confirmations, ASNs, invoices) using formats like cXML/EDI
• Bachelor's degree program or equivalent degree in a field of study related to the job
• 5 years of work experience
• Some leadership experience

Responsibilities

• Provide solutions and guidance to direct reports for customer resolution.
• Oversee and support Pro Sales Representatives in identifying new sales opportunities.
• Partner with Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities.
• Serve as point of escalation for transaction and take partnership cross-functionally to ensure customer satisfaction.
• Provide hands-on coaching, training, and mentorship in sales management and relationship building strategies.
• Foster a results oriented and customer focused culture that drives engagement and performance.
• Provide regular and timely performance feedback in order to improve and maintain team performance metrics.
• Recruit, develop, and lead a high-performing team of Pro Sales Representatives.
• Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports.
• Oversee daily team operations, including workload distribution and ensuring service level quality.
• Track and analyze key performance metrics, including sales, gross margin, and customer engagement, transaction volume, and adoption of digital tools (eProcurement/CMT where applicable).
• Ensure consistent use of CRM and reporting tools to improve visibility into pipeline, onboarding status, and customer health.