Senior Sales Operations Manager, AMER

Talon.One • Boston, MA

15h

About The Position

Talon.One is seeking an experienced Senior Sales Operations Manager to partner strategically with AMER Go-To-Market leadership and strengthen the rigor, forecasting accuracy, and operational maturity of its revenue engine. The role owns sales forecasting, commission strategy, and deal desk management, and partners with Sales, Finance, and Legal to turn strategic priorities into operational execution. It reports to the Head of Revenue Operations and directly influences sales strategy and execution. The position requires being within commuting distance of Talon.One’s US hubs in New York, Chicago, or Boston.

The Senior Sales Operations Manager joins a five-person Revenue Operations team that partners with Sales, Customer Success, Marketing, and Leadership across regions. The team equips revenue organizations with the tools, data, and workflows needed for scalable operations, predictable growth, and better decision-making.

Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• At least 6 years of sales operations experience, including at least 2 years in a senior role.
• Advanced proficiency in Salesforce and other sales technology tools, such as Sales Engagement, CPQ, and forecasting tools.
• Expertise designing and administering sales commission plans, with knowledge of tools such as Xactly, Spiff, CaptivateIQ, or similar.
• Extensive deal desk management experience, including pricing approvals, deal structuring, and contract oversight.
• Strong analytical mindset and advanced Excel skills.
• Prior experience in a B2B SaaS or technology company.
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration skills, including cross-functional work and influencing stakeholders at all levels.

Responsibilities

• Manage the sales forecasting rhythm with Global Sales Leadership, ensuring accurate and timely forecasts through strong pipeline management and deal qualification.
• Use the GTM technology stack, including Salesforce, Ironclad, CaptivateIQ, Gong, and Claude, to generate insights and automation.
• Oversee commission strategy by evaluating and refining plans, implementing them in the automation system, and managing monthly close and payouts.
• Work with Sales Leadership to define KPIs, maintain sales dashboards, and provide performance-optimization insights.
• Identify sales-process inefficiencies by building rapport with individual sellers and implementing solutions to improve their effectiveness and efficiency.
• Own the Quote-to-Cash process, including Salesforce configuration, CLM workflows, and integration with Finance’s billing system.
• Build and manage the deal desk function, including deal structuring, pricing approvals, and contract reviews, in collaboration with Sales, Legal, and Finance.

Benefits

• Flexible and family-friendly environment.
• Bright, easily accessible offices.
• Modern software and hardware.
• High degree of flexibility, including flexibility around work hours and working abroad.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior