Senior Manager, Retail, AMER

Rosewood Hotel Group

4d

About The Position

The Senior Manager, Retail, AMER drives the growth and performance of Rosewood’s luxury retail offering across hotel properties and e-commerce platforms throughout the Americas. The role oversees a diverse portfolio of fashion, home, gifting, wellness, beauty, food and lifestyle products, ensuring assortments reflect each property’s identity and guest experience.

Combining commercial expertise, luxury buying, product development and partnership management, the Senior Manager leads regional retail planning, contributes to financial performance, and identifies opportunities to enhance revenue, profitability and brand relevance. The role also supports brand collaborations, new hotel openings, e-commerce growth and the evolution of Rosewood’s omnichannel retail experience. It reports to the Vice President, Retail and Partnerships, Global, and works with hotel operations, commercial, marketing, wellness, digital and brand teams across the Americas.

Requirements

• Significant experience in luxury retail, luxury hospitality retail, or a similarly premium consumer environment.
• Strong commercial expertise in retail financial management, including budgeting, forecasting, margin management, inventory planning and sales analysis.
• A successful track record in luxury buying, product development, merchandise planning, supplier management and brand partnerships.
• Confidence negotiating with brands, manufacturers, designers and suppliers while balancing creativity with commercial outcomes.
• Ability to manage multiple projects, stakeholders and priorities in a fast-paced, global environment.
• Excellent communication and relationship-building skills.
• Advanced fluency in English.
• Strategic thinking, attention to detail, and ability to work independently while collaborating across diverse teams.
• Passion for luxury lifestyle, hospitality, travel, wellness and culture, with awareness of emerging market trends.

Nice To Haves

• Additional language capabilities.

Responsibilities

• Own the regional retail P&L across offline and online channels, delivering sales, profit and performance targets aligned with business goals.
• Develop and manage regional budgets, sales forecasts, inventory investment, margins and sell-through performance, using data-driven insights to inform buying decisions.
• Lead the development of luxury product assortments, exclusive collections and strategic brand partnerships.
• Identify, negotiate and manage relationships with premium brands, designers, manufacturers and suppliers to deliver commercially successful and differentiated products.
• Drive the growth and performance of the regional Gift Card programme, overseeing strategy, partnerships, operations and revenue opportunities across B2B and B2C channels.
• Support retail opportunities for new hotel openings, e-commerce expansion and broader omnichannel initiatives across the Americas.
• Partner with commercial, digital, marketing, operations and wellness teams to deliver exceptional retail experiences and maximise customer engagement.
• Lead, develop and coach team members while championing retail excellence, product knowledge and commercial best practices throughout the region.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed