Senior Catering Sales Manager

Marriott • Denver, CO

10d • $42 - $54

About The Position

The Senior Catering Sales Manager proactively solicits group and catering business, handling large groups and other customer segments with significant revenue potential. The role maximizes property revenue by actively upselling opportunities, matching customer profiles to appropriate products, and achieving individual and team revenue goals. The manager ensures that booked business is handed over properly and promptly for service delivery in line with brand standards, and grows the account base through customer interactions.

The position targets and develops group and catering business through account solicitation, sales planning, relationship building, proposal development, negotiation, and contract execution. It manages complex opportunities with substantial revenue potential and customer expectations, collaborates with internal partners, and supports the operational aspects of booked business. The role also delivers The Ritz-Carlton’s Customer Service Standards and Brand Standards throughout the sales process.

Requirements

• Either a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus 5 years of experience in sales and marketing or a related professional area; or a 4-year bachelor's degree in one of those fields, plus 3 years of relevant experience.

Responsibilities

• Proactively target and solicit group and catering accounts, markets, and segments, emphasizing account saturation and opportunities with significant sales potential.
• Partner with group and catering colleagues to manage business opportunities effectively.
• Respond to and manage large and complex incoming group and catering opportunities.
• Identify, qualify, and solicit new business to achieve personal and property revenue goals.
• Develop group and catering sales plans and actions.
• Work with partners to develop creative ideas and proposals for events.
• Maximize revenue by upselling packages and creative food and beverage offerings.
• Assess market conditions, including competitors, economic trends, supply, and demand, and sell effectively in that context.
• Select and close the best opportunities based on market conditions and property needs.
• Use negotiation and creative selling skills to win business and negotiate contracts.
• Handle complex business with significant revenue potential and customer expectations.
• Build and strengthen relationships with new and existing customers through sales calls, entertainment, FAM trips, trade shows, and other activities.
• Develop community relationships to strengthen and expand the customer base for group and catering sales.
• Provide excellent customer service to grow share of the account.
• Manage and develop relationships with key internal and external stakeholders.
• Use sales resources and administrative or support staff.
• Use the intranet for resources and information and participate in site visits.
• Develop and facilitate contract execution as required.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and corresponding with customers.
• Ensure business is handed over properly and promptly for service delivery.
• Apply the brand’s Customer Service Standards and the property’s Brand Standards throughout the sales process.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and encourage new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior