Catering Sales Manager

Miccosukee Resort & Gaming•Miami, FL

11d

About The Position

Miccosukee Casino & Resort is seeking an experienced, service-oriented Catering Sales Manager to generate and manage outside catering sales for the venue’s 1,200 square feet of banquet and event space. This is a revenue-generating role measured on booked business, with most working time focused on prospecting, presenting, negotiating, and closing sales. The manager owns the full sales cycle, from identifying and qualifying prospects through site tours, contract negotiation, account retention, and event execution. The role also supports account management and catering operations. The manager maintains professional relationships with clients and internal teams, coordinates guest requirements, recommends menus, helps resolve invoice questions, and communicates with guests, vendors, and the Food & Beverage team. The position may involve work outside the venue, travel to sales calls or events, and a varied schedule that can include evenings and weekends. The casino and resort operate seven days a week, 24 hours a day, and shifts may be rescheduled according to business volume.

Requirements

Three or more years of experience in a sales role, with verifiable sales success.
Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development.
Ability to work independently on and off venue property with little supervision or oversight.
Proficiency with computer applications, including Microsoft Office, especially Word, Excel, and email; working knowledge of POS systems.
Professional verbal and written communication skills and adherence to a high standard of business etiquette.
Ability to represent the company professionally, positively, and knowledgeably.
Ability to maintain confidentiality and discretion.
Ability to produce accurate, detail-oriented work.
Ability to work a varied schedule that may include evenings and weekends, as required.
Ability to travel to outside sales calls and/or events.
Ability to make sound, appropriate, independent decisions.
Must be able to obtain and maintain a Tribal Gaming License.

Responsibilities

Generate new business through networking and prospecting with key decision-makers, and develop effective relationships with industry influencers.
Identify and pursue outside networking opportunities through professional industry resources, community events, and events attended by prospects.
Deliver sales presentations and site tours to convert prospects into booked business.
Negotiate, prepare, and submit finalized contracts and banquet event orders (BEOs) to clients and internal staff.
Maximize occupancy and average revenue per event through upselling, strategic date management, and repeat-business development.
Maintain a client database and conduct consistent follow-up by in-person contact, phone, email, mail, or other means.
Maintain accurate records of catering sales activity, including pipeline, forecasts, and booking pace.
Address or coordinate catering requirements and requests in a timely and helpful manner.
Communicate daily with the Food & Beverage team about guest needs and expectations.
Serve as the primary group and convention contact after contracts are signed; approve inventory or other changes and respond promptly to questions and concerns.
Assist with planning and coordinating catered events as directed.
Follow up on guests’ venue experiences, ensure issues are addressed, and encourage account rebooking.
Assist with oversight of accounts receivable related to assigned events.
Provide knowledgeable menu recommendations and help resolve invoice questions.
Assist with general catering operations as needed.
Perform other related duties as assigned.