Senior Catering Manager

Viceroy Washington DC•Washington, DC

2d•$90,000 - $95,000

About The Position

Viceroy Washington DC and Hotel Zena are seeking an experienced, results-driven Senior Catering Manager to lead catering sales initiatives, cultivate client relationships, and drive revenue growth across both properties. The role focuses on generating new business, maximizing catering opportunities, managing key accounts, and partnering with operational teams to deliver memorable events that reflect each hotel's character and service standards. Reporting to the Area Director of Sales, the Senior Catering Manager will help achieve catering revenue goals, strengthen market presence, and deliver strong financial and guest satisfaction results. The manager oversees the catering sales process from inquiry and proposal through contracting and event turnover, while maintaining sales forecasts, client records, and performance reporting.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
At least 3–5 years of catering or event sales experience, preferably in luxury or upscale hospitality.
Proven record of achieving sales targets, generating new business, and managing client relationships.
Strong negotiation, communication, organizational, and interpersonal skills.
Solid understanding of catering operations, revenue management, and event profitability.
Proficiency in Microsoft Office and catering sales systems; Delphi is preferred.
Ability to manage multiple priorities, collaborate across departments, and deliver exceptional guest experiences.
Self-motivated, results-driven approach, strong attention to detail, and passion for hospitality.
Flexibility to work evenings, weekends, and holidays as business needs require.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Catering or event sales experience in luxury or upscale hospitality.
Proficiency in Delphi catering sales systems.

Responsibilities

Identify, solicit, and secure new catering business across corporate, social, association, and other market segments.
Develop and execute sales initiatives to achieve and exceed catering revenue goals.
Manage catering sales from initial inquiry and proposal development through contracting and event turnover.
Maximize revenue through pricing strategies, upselling, and account management.
Maintain an accurate sales pipeline, booking forecasts, and production reports.
Monitor market trends, competitor activity, and business opportunities.
Build and maintain relationships with clients, prospective accounts, event planners, and community partners.
Conduct property tours, client presentations, site inspections, and sales appointments.
Prepare customized proposals, contracts, and event presentations aligned with client expectations and hotel revenue objectives.
Negotiate contract terms while protecting profitability and following hotel policies.
Respond promptly and professionally to inquiries to provide a seamless, personalized client experience.
Partner with Culinary, Food & Beverage, Banquets, Finance, and hotel leadership to support successful event execution.
Communicate contracted event details, special requirements, and client expectations to operational teams.
Participate in pre-convention meetings, event planning discussions, and post-event evaluations as appropriate.
Accurately document and communicate event commitments through established hotel systems.
Resolve client concerns proactively and maintain high guest-satisfaction standards.
Achieve individual catering sales targets and contribute to departmental revenue performance.
Maintain accurate records of contracts, deposits, billing arrangements, and client correspondence.
Review event profitability, revenue performance, and business conversion trends.
Provide sales activity updates, forecasts, and performance reports to leadership.
Ensure compliance with company standards, contractual requirements, and applicable policies.
Represent Viceroy Washington DC and Hotel Zena at industry events, networking functions, and local business engagements.
Promote both properties' experiences, meeting facilities, culinary offerings, and brand identities.
Maintain collaborative working relationships across departments and demonstrate professionalism, accountability, creativity, and Viceroy's service philosophy.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law