Assistant Center Sales Manager, Westchester

European Wax Center•Armonk, NY

11d•$19 - $21

About The Position

The Assistant Center Sales Manager is a full-time, hourly leadership position on the Center Leadership Team. Partnering closely with the Center Sales Director, the role helps build a strong guest experience and team performance by coaching and developing the front-of-house team, supporting sales and key performance indicators, and keeping center operations running smoothly. The position also supports team scheduling and personnel needs, guest loyalty, inventory, cash handling, and the cleanliness and organization of the center.

Requirements

At least 2 years of leadership or management experience.
Experience with POS and computerized scheduling systems.
Clear, professional, and confident communication.
Ability to stay organized and composed during busy periods.
Positive energy, sound judgment, and a solutions-first mindset.
Willingness to lead by example and perform hands-on work.

Nice To Haves

Leadership or management experience in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Current Key Holder or emerging leader ready for a next step.
Experience with Zenoti scheduling software.
Enjoyment of coaching and helping people succeed.
Comfort discussing sales, goals, and KPIs and motivating a team around them.

Responsibilities

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and support their success.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Build a culture of accountability, energy, teamwork, and results.
Educate guests about Wax Passes, services, and products.
Coach the team toward sales and performance goals using real-time feedback.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing through grassroots opportunities.
Set the standard for the guest experience from check-in through check-out.
Process appointments, payments, refunds, and guest requests professionally.
Optimize the Reservation Book based on guest needs and Associate availability.
Monitor guest satisfaction and promptly resolve concerns.
Ensure guest interactions reflect the EWC Growth standard.
Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready.
Assist wherever needed to support team and center performance.