Center Sales Director, Westchester County

EWC Growth•White Plains, NY

11h

About The Position

The Center Sales Director is the senior on-site leader responsible for the center’s day-to-day success, including sales, team performance, talent development, guest experience, and operations. The director leads and develops a high-performing team, sets expectations, establishes a positive culture, and coaches associates to improve results and guest service. The role owns service and retail sales, Wax Passes, future bookings, center KPIs, revenue goals, and performance metrics. It also involves local marketing and community engagement, resolving escalated guest concerns, supporting the front desk during busy periods, recruiting and developing associates, managing schedules and labor targets, and overseeing administrative and operational requirements. The position is full-time with open availability and flexibility to work evenings and weekends. Compensation includes a base salary of $65,000–$75,000, determined by experience, plus commissions with uncapped earning potential. The posting states that Center Sales Directors earn an average of $80,000–$95,000 annually, with top performers earning more.

Requirements

At least 3 years in a sales leadership or management role across retail, beauty, or spa industries.
Proven track record of achieving sales and operational targets.
Experience with team leadership and talent development.
Financial acumen, budget management, and schedule creation skills.
Excellent verbal and written communication and conflict resolution skills.
Guest service and sales expertise.
Proficiency in Microsoft Office and POS systems.
Full-time, open availability with flexibility to work evenings and weekends.
Strong proficiency in English.
Ability to lift up to 25 pounds and stand for extended periods.

Nice To Haves

Exposure to a luxury environment.

Responsibilities

Drive service sales, retail sales, Wax Passes, and future bookings.
Own center KPIs, revenue goals, and performance metrics; analyze results and turn insights into action.
Build local partnerships through grassroots marketing, events, and community engagement initiatives.
Coach associates on sales behaviors and practices that elevate the guest experience.
Champion a consistently exceptional guest experience and ensure interactions reflect brand standards.
Resolve escalated guest concerns and support the front desk during high-volume periods.
Recruit, hire, train, and retain high-performing associates.
Coach team members, provide regular feedback and performance conversations, recognize successes, and promote accountability.
Build a positive, high-energy culture where associates can perform and grow.
Create associate schedules while managing labor targets.
Oversee timekeeping, payroll, deposits, and other daily administrative functions.
Maintain compliance with training, licensing, HR, and operational requirements.
Manage inventory, product ordering, and payment/EFT processes.
Keep the center organized, efficient, and ready to perform.

Benefits

Base salary of $65,000–$75,000, determined based on experience, plus commissions with uncapped earning potential.
Complimentary waxing services.
50% off exclusive skincare retail products.
401(k) retirement plan.
Paid time off and sick leave.
Paid parental leave.
Medical, dental, and vision insurance.
Company-paid life and disability insurance for eligible employees.
Flexible Spending Accounts (FSA) and dependent care benefits.
Pre-tax commuter and transportation benefits.
Ongoing training, recognition programs, and career pathing opportunities.