Center Sales Director, Westchester County
About The Position
The Center Sales Director is the senior on-site leader responsible for the day-to-day success of a center, including sales, team performance, talent development, guest experience, and operations. The director drives service and retail sales, Wax Passes, future bookings, revenue goals, and other center performance metrics while using results to identify and act on opportunities. The role also involves building local partnerships, executing marketing and community engagement initiatives, and coaching associates to deliver strong sales and an elevated guest experience. The director recruits, hires, trains, coaches, and retains associates; provides feedback and performance conversations; recognizes achievements; and builds an accountable, high-energy team culture. Operational duties include creating schedules within labor targets, overseeing timekeeping, payroll and deposits, maintaining compliance, managing inventory and product orders, and handling payment and EFT processes. The position requires full-time, open availability, including flexibility to work evenings and weekends, and involves lifting up to 25 pounds and standing for extended periods.
Requirements
- At least 3 years in a sales leadership or management role in retail, beauty, or spa industries.
- Proven track record of achieving sales and operational targets.
- Team leadership and talent development skills.
- Financial acumen, budget management, and schedule creation skills.
- Excellent verbal and written communication and conflict-resolution skills.
- Guest service and sales expertise.
- Proficiency in Microsoft Office and POS systems.
- Full-time, open availability with flexibility to work evenings and weekends.
- Strong proficiency in English.
- Ability to lift up to 25 pounds and stand for extended periods.
Nice To Haves
- Exposure to a luxury environment.
Responsibilities
- Drive service sales, retail sales, Wax Passes, and future bookings.
- Own center KPIs, revenue goals, and performance metrics; analyze results and turn insights into action.
- Build local partnerships and execute local marketing and community engagement initiatives.
- Coach associates on sales behaviors and guest experience.
- Champion exceptional guest experiences and meaningful guest connections.
- Resolve escalated guest concerns and support the front desk during high-volume periods.
- Ensure guest interactions reflect brand standards.
- Recruit, hire, train, coach, and retain high-performing associates.
- Deliver regular feedback and performance conversations, recognize wins, and support accountability.
- Build a positive, high-energy team culture.
- Create associate schedules while managing labor targets.
- Oversee timekeeping, payroll, deposits, and daily administrative functions.
- Maintain compliance with training, licensing, HR, and operational requirements.
- Manage inventory, product ordering, and payment/EFT processes.
- Keep the center organized, efficient, and ready to perform.
Benefits
- Complimentary waxing services.
- 50% off exclusive skincare retail products.
- 401(k) retirement plan.
- Paid time off and sick leave.
- Paid parental leave.
- Medical, dental, and vision insurance.
- Company-paid life and disability insurance for eligible employees.
- Flexible Spending Accounts (FSA) and dependent care benefits.
- Pre-tax commuter and transportation benefits.
- Ongoing training, recognition programs, and career pathing opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
