Assistant Center Sales Manager, Westchester

EWC Growth•Armonk, NY

10d

About The Position

The Assistant Center Sales Manager is a full-time, hourly leadership role on the Center Leadership Team, partnering closely with the Center Sales Director. The role leads and develops the front-of-house team, supports sales and performance goals, helps maintain smooth center operations, and ensures guests receive a positive experience. Responsibilities span team coaching and personnel support, sales and guest loyalty, appointment and payment processes, guest concern resolution, inventory, cash reconciliation, and center cleanliness and organization. The role offers an hourly wage of $19–$21 based on experience, with additional commission opportunities and benefits.

Requirements

At least 2 years of leadership or management experience.
Experience with POS and computerized scheduling systems.
Clear, professional, and confident communication skills.
Ability to stay organized and composed in a busy environment.
Positive energy, sound judgment, and a solutions-first mindset.
Willingness to lead by example and take a hands-on approach.

Nice To Haves

Leadership or management experience in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Current Key Holder or emerging leader ready for a next step.
Zenoti scheduling-system experience preferred.
Enjoys coaching people and helping them succeed.
Comfort discussing sales, goals, and KPIs and motivating a team around them.

Responsibilities

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and support their development.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Build a culture of accountability, energy, teamwork, and results.
Educate guests on Wax Passes, services, and products.
Coach the team to achieve sales and performance goals, using real-time feedback.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing efforts through grassroots opportunities.
Set guest-experience standards from check-in through check-out.
Process appointments, payments, refunds, and guest requests professionally.
Optimize the Reservation Book based on guest needs and Associate availability.
Monitor guest satisfaction and resolve concerns promptly.
Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready.
Assist wherever needed to support team and center performance.