Assistant Store Manager (The Westchester)

gorjana•White Plains, NY

21h•$25 - $27

About The Position

The Assistant Store Manager contributes to store performance through talent initiatives, operational execution, visual standards, and customer experience. The role supports overall store performance and KPIs, represents the brand, educates customers about the brand and its products, and helps build new and repeat business through clienteling. It also supports recruiting, onboarding, team development, communication of initiatives and goals, and a collaborative, accountable team environment. The Assistant Store Manager leads by example in customer service and personal presentation, coaches the team on return policies, responds professionally and effectively to customer concerns, and helps execute brand visual standards. Operational responsibilities include completing daily store operations, scheduling team members according to business needs and budget, managing inventory in accordance with SOPs, and leading opening and closing duties. The position requires full-time availability, including flexibility to work nights, weekends, and holidays. The role requires the ability to lift or move at least 50 pounds, bend, squat, twist, and reach, and stand or walk for at least six hours per shift. The hourly wage starts at $25–$27, with commission and bonus opportunities.

Requirements

At least one year of experience in a retail leadership position.
Must be over the age of 18.
Ability to lift or move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least six hours per shift.
Ability to work full-time hours with open availability, including nights, weekends, and holidays.
Adaptability and ability to manage change.
Organization and excellent time-management skills.
Motivation and results-driven approach.
Coachability and ability to receive feedback.
Passion for the gorjana brand.

Nice To Haves

An eye for spotting and recruiting talent.

Responsibilities

Support overall store performance and key performance indicators.
Represent the brand, educate customers about its history, and maintain knowledge of its products and the industry.
Create action plans to maintain or improve performance.
Build new and repeat business through customer clienteling.
Support recruiting, onboarding, and developing internal and external talent.
Communicate effectively and encourage collaboration, accountability, and trust among the team.
Communicate new initiatives and goals in a timely and effective manner.
Lead by example in providing customer service and maintaining personal presentation standards.
Coach the team on return policies while prioritizing the customer experience.
Respond to customer complaints and concerns professionally and work toward resolution.
Lead execution of brand visual standards and updates.
Execute daily store operations in a timely and efficient manner.
Schedule team members according to business needs and budget.
Manage store inventory accurately and in an organized manner according to SOPs.
Lead store opening and closing duties.