Assistant Store Manager (The Westchester)

gorjana • White Plains, NY

2d

About The Position

The Assistant Store Manager contributes to store performance through talent initiatives, operational execution, visual standards, and customer experience. The role calls for someone motivated, adaptable to change, coachable, and passionate about the gorjana brand.

The Assistant Store Manager supports store performance and key performance indicators, acts as a brand ambassador, and helps build new and repeat business through customer clienteling. The role also supports recruiting, onboarding, and talent development; communicates initiatives and goals; and encourages collaboration, accountability, and trust.

The position helps deliver a strong customer experience, leads by example in store conduct and personal presentation, coaches the team on return policies, responds professionally to customer concerns, and leads execution of brand visual standards. Operational duties include daily store operations, scheduling to business needs and budget, inventory management according to standard operating procedures, and opening and closing duties.

This is a full-time, hourly position with an advertised starting wage of $25–$27 per hour, plus commission and bonus opportunities. The role requires open availability and flexibility to work nights, weekends, and holidays, as well as the physical capabilities listed in the minimum requirements.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least six hours per shift.
• Ability to work full-time hours with open availability and flexibility to work nights, weekends, and holiday shifts.
• Organized, with excellent time-management skills.
• Motivated and results-driven.
• Coachable and receptive to feedback.
• Passionate about the gorjana brand.

Nice To Haves

• Adaptable and able to manage change.
• An eye for spotting and recruiting talent.

Responsibilities

• Support overall store performance and key performance indicators.
• Represent the brand, educate customers about its history, and maintain knowledge of the product and industry.
• Create effective action plans to maintain or improve performance.
• Build new and repeat business through customer clienteling.
• Support recruiting, onboarding, and development of internal and external talent.
• Communicate effectively and energize, encourage, and collaborate with the team.
• Communicate new initiatives and goals in a timely and effective manner.
• Lead by example in providing a positive customer experience and setting expectations for the team's conduct and personal presentation.
• Lead and coach the team on return policies while prioritizing the customer experience.
• Respond professionally and with a resolution-oriented approach to customer complaints and concerns.
• Lead execution of brand visual standards and updates.
• Execute daily store operations in a timely and efficient manner.
• Schedule team members according to business needs and budget.
• Manage store inventory with attention to detail and organization in accordance with standard operating procedures.
• Lead store opening and closing duties.

Benefits

• Medical, vision, dental, and life insurance benefits.
• Generous employee discount and product perks program.
• 401(k) with matching program, subject to a waiting period.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.
• Commission and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed