Catering Sales Manager 1

Marriott•San Diego, CA

14d•$28 - $37

About The Position

The Catering Sales Manager is accountable for soliciting and handling catering sales opportunities, ensuring business is turned over properly and in a timely manner for service delivery, and conducting day-to-day catering sales activities. The role focuses on building long-term, value-based customer relationships and achieving personal sales goals. The position builds relationships with existing and new customers, develops community and stakeholder relationships, researches leads, participates in sales calls, and supports the operational aspects of booked business. It uses knowledge of market trends, competitors, customer needs, and location conditions to identify and close revenue opportunities. The role also supports brand and customer-service standards, sets a positive example in guest relations, and gathers feedback on product quality and service levels. The employer is The Luxury Collection Hotels & Resorts, part of Marriott International. The posting describes a portfolio of more than 120 properties in over 35 countries and emphasizes authentic, personalized hospitality and an inclusive, equal-opportunity workplace.

Requirements

A two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus one year of experience in sales and marketing or a related professional area; alternatively, a four-year bachelor’s degree in one of those fields or a related major.
Ability to solicit and handle catering sales opportunities and achieve personal sales goals.

Responsibilities

Build and strengthen relationships with existing and new customers to enable future bookings, including through sales calls, entertainment, familiarization trips, and trade shows.
Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
Manage and develop relationships with key internal and external stakeholders.
Provide accurate, complete, and effective turnover of booked business to Event Management.
Research and develop new leads for catering business.
Participate in sales calls with sales team members to acquire new business and close business.
Execute and support operational aspects of booked business, such as generating proposals, writing contracts, and customer correspondence.
Identify new business to achieve personal and location revenue goals.
Understand market conditions, including competitors’ strengths and weaknesses, economic trends, supply, and demand, and use this knowledge to sell effectively.
Close the best opportunities for the location based on market conditions and location needs.
Understand the location’s primary target customer and service expectations, including the customer’s business issues and concerns, and offer better business solutions.
Execute the brand’s Customer Service Standards and the property’s Brand Standards.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.