Manager, Sales and Customer Service

Macy's•Manhattan Beach, CA

14d

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and the sales floor is welcoming and ready for customers. The role leads initiatives to increase shopper loyalty and improve sales performance, while building an enthusiastic team through training, coaching, and recognition. The manager oversees selling support activities and supports other operational areas, develops colleagues and career progression plans, and helps recruit and retain talent. They work a flexible retail schedule, including days, evenings, holidays, and weekends, and foster an inclusive environment grounded in respect and authentic connections with colleagues, customers, and communities. Other duties may be assigned.

Requirements

3–5 years of management experience in retail.
Ability to work a flexible schedule based on department and company needs.
Ability to perform the physical demands of the role, including heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders.
May need to reach above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Strong skills in Microsoft suite, computers, and handheld devices.
Clear and effective communication, writing, and presentation skills.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and optimization of productivity and efficiency.
Ability to use sales and rewards data to recognize colleagues and develop improvement strategies.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Capability to support other operational areas such as OMNI, Style, and Asset Protection.
Proficiency in conducting talent analysis, establishing career progression plans, and retaining top talent.
Effectiveness in addressing complaints and resolving problems with colleagues.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.
High School diploma or equivalent.

Responsibilities

Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations.
Address complaints and resolve problems with colleagues.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.