Manager, Sales and Customer Service

Macy's • Arcadia, CA

5d • $61,930 - $103,070 • Onsite

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and leads initiatives to increase shopper loyalty. The role focuses on delivering an excellent customer experience by maintaining a welcoming, ready sales floor and building an enthusiastic team through training and coaching. The manager drives sales performance, oversees selling support and contributes to other store operations while developing and retaining talent.

Requirements

• 3–5 years of management experience in retail.
• Ability to build, lead, and motivate a productive, enthusiastic team.
• Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
• Ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
• Ability to analyze sales and rewards data and develop strategies to improve results.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to support other operational areas such as OMNI, Style, and Asset Protection.
• Proficiency in talent analysis, career progression planning, and retaining top talent.
• Ability to address complaints and resolve colleague problems.
• Clear and effective communication, writing, and presentation skills.
• Strong skills using Microsoft Suite, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Ability to perform physical duties including heavy lifting, constant movement, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders; and possibly reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Build and motivate a productive team that engages customers and creates memorable shopping experiences.
• Exceed sales goals by leading initiatives through coaching and recognition, and by optimizing productivity and efficiency.
• Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support activities, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas, including OMNI, Style, and Asset Protection.
• Analyze colleague talent and establish career progression plans for key positions to retain top talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
• Manage the team to meet or exceed performance and behavioral expectations, address complaints, and resolve colleague problems.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed