Manager, Sales and Customer Service

Macy's•Bakersfield, CA

6d•$59,115 - $98,385

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and that the sales floor is welcoming and ready for customers. This role leads initiatives to increase shopper loyalty and improve sales results, while building and coaching a team focused on memorable customer experiences. The position also manages selling support and collaborates with other operational areas.

Requirements

3–5 years of management experience in retail.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for exceptional customer experiences and maintaining a welcoming sales floor.
Proven ability to exceed sales goals through coaching, recognition, and improved productivity and efficiency.
Ability to analyze sales and rewards data and develop strategies to improve results.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support other operational areas such as OMNI, Style, and Asset Protection.
Proficiency in talent analysis, career progression planning, and retaining top talent.
Effective conflict resolution skills, including addressing complaints and resolving colleague problems.
Clear and effective communication, writing, and presentation skills.
Strong skills with Microsoft suite, computers, and handheld devices.
Able to work a flexible schedule based on department and company needs.
Able to meet the physical demands of heavy lifting, constant movement, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.

Responsibilities

Build and motivate an enthusiastic team that engages customers and creates memorable shopping experiences.
Exceed sales goals by leading initiatives through coaching and recognition and optimizing productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage performance and behavioral expectations; address colleague complaints and resolve problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.