Retail Branch Manager
North Star Community Credit Union • Devils Lake, ND7d
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Retail Branch Manager
North Star Community Credit Union•Devils Lake, ND
About The Position
The Retail Branch Manager leads the Devils Lake branch of North Star Community Credit Union, overseeing branch operations, developing employees, supporting members, and building relationships in the community. The role combines team leadership and coaching with responsibility for branch performance, member service, lending support, compliance, risk management, budgeting, and community engagement. The manager helps employees grow, members reach financial goals, and the branch achieve organizational objectives while promoting a culture of exceptional service.
Requirements
- 3–5 years of banking, credit union, or related leadership experience.
- Strong leadership and employee development skills.
- Excellent communication and relationship-building abilities.
- Passion for serving members and communities.
- Strong decision-making and problem-solving skills.
- Ability to motivate, influence, and inspire others.
- Commitment to operational excellence and accountability.
- Associate degree, specialized certification, licensing, or equivalent experience and training.
- Ability to build relationships with members, employees, and community partners.
- Ability to manage multiple priorities while leading a high-performing team.
Responsibilities
- Hire, train, coach, and develop branch staff; conduct performance reviews and provide ongoing feedback.
- Schedule staff and allocate resources to meet operational needs, and foster a positive, engaged, high-performing team culture.
- Lead by example through exceptional service and professionalism.
- Monitor branch performance and operating results, including transactions, loan volume, new accounts, and sales activity.
- Identify opportunities for branch improvement and growth; ensure efficient operations and staffing; address operational challenges and performance gaps.
- Assist members with complex account situations, support lending activities and loan decisions, underwrite loans within assigned authority, and resolve member concerns and escalations.
- Ensure members receive outstanding service.
- Represent North Star in the community; build relationships with local businesses and schools; participate in community events; develop partnerships that support membership growth; and serve as a credit union ambassador.
- Ensure compliance with credit union policies and procedures; support audits and internal controls; maintain branch security and safety standards; and monitor risk and operational quality.
- Prepare reports and manage branch budgeting activities.
Benefits
- Professional growth opportunities, including valuable certifications and licenses such as NMLS, FiCEP, and Insurance Licensing, plus North Star Way training.
- Supportive team culture.
- Meaningful leadership and opportunities for community impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Job Search Resources
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