Retail Assistant Store Manager

Kendra Scott•Brookfield, WI

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to become effective connectors who provide an unforgettable WOW experience for guests. You support the team in achieving revenue targets, prioritizing philanthropic impact, and delivering operational excellence while representing Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Ability to lead and develop teams, with an interest in making a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide memorable guest experiences.
Drive sales and store productivity, build guest connections, and help develop short- and long-term business plans to meet key performance indicators.
Own a specific area of responsibility to positively affect store performance.
Motivate and inspire team members through feedback, recognition, teaching, and coaching; promote team engagement and skill development.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Demonstrate integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas of the business, learn from experience, and remain curious and flexible.
Collaborate and share ideas to build mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and positive guest experiences.
Address tough situations, champion ideas and people, and challenge team members to achieve their potential.
Take responsibility for personal and team actions and decisions, fostering confidence, feedback, and problem-solving.
Make sound decisions using analysis, judgment, wisdom, and experience, including when information is incomplete.