Retail Assistant Store Manager

Kendra Scott•Greenville, SC

11d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to provide an unforgettable WOW experience for guests, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture positively. The role involves modeling and coaching customer-focused service, driving sales and store productivity, supporting business plans and key performance indicators, developing and recognizing team members, building community connections, ensuring compliance with policies and asset protection standards, communicating effectively, collaborating, adapting to business needs, and making timely decisions informed by reporting and sales trends. The position requires a flexible schedule, including evenings, weekends, and holidays, and availability for at least 30 hours per week.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, priority-setting, and time-management skills.
Ability to lead and develop teams and positively influence others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide strong guest experiences.
Drive sales, store productivity, guest connections, and key performance indicators.
Support the Store Manager in developing short- and long-term business plans.
Own a specific area of responsibility to positively affect store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Build team engagement and demonstrate positive guest experiences on the sales floor and at events.
Increase brand awareness through philanthropic efforts and community initiatives.
Help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Ensure audit and shrink results meet asset protection standards and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas of the business and apply learning to new situations.
Collaborate with others to achieve shared goals and mutual accountability.
Use reporting and daily sales trends to make timely decisions that support store financial goals.
Take responsibility for personal actions and the actions of the team.
Make sound decisions using analysis, experience, judgment, and appropriate urgency.