Retail Assistant Store Manager

Kendra Scott•Greenville, SC

10d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the business strategy and leading the brand experience of the store. You train and coach the team to provide memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Strong multitasking, attention to detail, prioritization, and time-management skills.
Ability to lead and develop teams, with a focus on positively impacting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide exceptional guest experiences.
Drive sales and store productivity, build guest connections, and help develop short- and long-term business plans to achieve key performance indicators.
Own a designated area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching; build engagement and skills.
Increase brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Acquire new customers through traffic-driving efforts.
Make decisions with integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Collaborate with others and encourage idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and improve guest experiences.
Take responsibility for personal and team actions and foster accountability and problem-solving.