Retail Assistant Store Manager

Kendra Scott•Charlottesville, VA

12d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to build guest connections and deliver memorable WOW experiences. With your support, the team works toward revenue targets, philanthropic impact, and operational excellence while representing Kendra Scott’s culture positively. Kendra Scott describes itself as a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy. The company emphasizes its employees and customers, giving back, and a growing retail presence across the country.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.
Previous experience leading functional teams in a retail management role.
Ability to multitask, maintain attention to detail, set priorities, and manage time.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its Family, Fashion, and Philanthropy values.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.
Ability to lead and develop teams, with an interest in significantly impacting others’ careers.

Responsibilities

Model, teach, and coach WOW service with a customer-first mentality, ensuring guests feel welcome and receive a positive experience.
Train and develop team members to deliver WOW experiences.
Drive sales and store productivity as a WOW Awareness Manager, building guest connections and supporting short- and long-term business plans and key KPIs.
Own a specific area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback and recognition; teach and coach team members and celebrate strong performance.
Increase brand awareness through philanthropic efforts, community initiatives, events, and giveback goals; acquire new customers through traffic-driving efforts.
Build trust through honest and authentic conduct, sound decisions, compliance with policies and procedures, and attention to audit, shrink, and Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas and situations, learn from experience, and remain curious and flexible.
Collaborate and bring people together to share ideas and work toward common goals.
Use reporting and daily sales trends to make timely business decisions and achieve store financial goals; proactively improve guest experiences.
Address challenging situations, advocate for ideas and people, and challenge team members to achieve high standards.
Take responsibility for personal and team actions, follow through on commitments, and encourage accountability, feedback, and problem solving.
Make timely, well-judged decisions, including when information is incomplete.