Retail Assistant Store Manager

Kendra Scott•Kansas City, MO

12d•Onsite

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the business strategy and leading the store’s brand experience. You train and coach your team to provide an unforgettable WOW experience for guests. You support the team in achieving revenue targets, prioritizing philanthropic impact, and delivering operational excellence while representing Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Ability to lead and develop teams and make a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide exceptional guest experiences.
Drive sales, store productivity, guest connections, and key performance indicators.
Partner with the Store Manager on short- and long-term business plans and own an area of responsibility that supports store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Represent the brand positively on the sales floor and at events.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers.
Ensure audit and shrink results meet Asset Protection Standards and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse ideas.
Adapt to different business needs and apply lessons learned to new situations.
Collaborate with others to share ideas and build accountability, trust, and commitment.
Use reporting and daily sales trends to make timely decisions that support store financial goals and guest experiences.
Take responsibility for personal and team actions and make sound decisions using analysis, judgment, and experience.