Retail Assistant Store Manager

Splendid•Chestnut Hill, MA

11d

About The Position

Join the Splendid family and help bring the brand’s vision to life in its stores. As a leader on the Store Management Team, the Assistant Store Manager helps ensure exceptional customer engagement and achieve sales results. The role assists the Store Manager with day-to-day store operations, sales, customer experience, recruiting, and coaching and developing the team. In partnership with the Store Manager, the Assistant Store Manager helps enforce company policies, procedures, corporate directives, and initiatives, and maintain store standards. When the Store Manager is absent, the Assistant Store Manager is responsible for the store’s daily operations.

Requirements

At least 4 years of related professional sales experience in specialty or luxury retail.
At least 2 years of management experience.
Strong leadership ability.
Excellent time-management and organizational skills, with the ability to multitask and prioritize.
Career-driven, with a strong work ethic and high performance standards.
High initiative and self-starter ability.
Effective verbal and written communication skills.
Strong problem-solving and decision-making skills.
Ability to operate a cash register accurately and efficiently while following cash-handling procedures.
Must work weekend and night shifts.
Standing is required for the entire work shift.
Ability to climb ladders as needed.
Ability to bend, lift, open, and move products weighing up to 50 pounds as needed.
Ability to operate office equipment, including computers, phones, fax machines, scanners, and copiers.

Responsibilities

Help meet store sales goals and achieve individual sales goals.
Assist the Store Manager with daily store management and take responsibility for daily operations when the Store Manager is absent.
Deliver exceptional customer experiences and drive sales by styling and wardrobing customers according to their needs.
Represent the brand and ensure team members reflect the brand in interactions with customers and peers.
Build client relationships and drive sales and brand engagement through client outreach.
Communicate with the Store Manager about individual goals, skill development, employee relations, and daily operations.
Assist with training, coaching, developing, and motivating the team to maximize sales productivity.
Apply expertise in store operations and policies and procedures, and ensure they are followed and enforced.
Assist in recruiting talent and retaining team members who contribute to sales growth.
Assist with payroll and store scheduling within established guidelines to ensure appropriate business coverage.
Support and execute Visual Merchandising, Operations, and Marketing directives; communicate information to the team and complete deliverables by deadlines.
Ensure Loss Prevention policies and procedures are followed.
Assist with financial and sales audits and inventories to protect the store from internal and external shortage.