General Manager

BROAD RIVER RETAIL•Durham, NC

7d•Onsite

About The Position

Broad River Retail is seeking a hands-on retail sales leader to manage a store and lead a team of 10 or more Home Furnishing Consultants. The General Manager drives sales performance, customer experience, and showroom operations while coaching, hiring, and implementing sales strategies and company processes. The role reports to the Multi-Unit leader for the area and is an in-store, customer-facing position primarily performed on the sales floor. The schedule is flexible and requires 40 or more hours per week, including nights and weekends.

Requirements

At least 5 years of experience in furniture sales management, including store-level general management.
Proven success in high-volume, fast-paced, commission-based retail environments.
Experience managing teams of 10 or more associates.
Excellent interpersonal, communication, and presentation skills.
Professionalism and discretion when handling confidential information.
Strong problem-solving, analytical, and time-management abilities.
Self-motivated, quick learner able to manage multiple tasks independently.
Proficiency with technology, including iPads and tablets, and basic math skills.
Willingness to work a flexible schedule of 40 or more hours per week, including nights and weekends.
Ability to meet the essential physical requirements, including frequent or extended standing, walking, moving, and lifting; reasonable accommodations may be made.

Responsibilities

Champion the company’s mission, values, and customer beliefs.
Lead all sales activities and initiatives.
Oversee consistent implementation of processes and policy standards across stores.
Own and drive sales performance for a retail location with 10 or more Home Furnishing Consultants.
Recruit, hire, and retain top talent.
Instruct, demonstrate, practice, and validate the defined sales process with the team.
Organize competing priorities and meet deadlines.
Maintain high standards of personal and professional conduct.
Pursue continual self-improvement and accountability.
Focus on customer needs and work to exceed customer expectations.
Recognize others’ value and collaborate respectfully.
Improve processes and technology to seek efficiency.
Meet weekly targets for Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per Guest.
Maintain showroom appearance, including cleanliness, tidiness, and accurate price tagging.
Participate in calls reviewing month-to-date store results, including Sales per Traffic Up, staffing levels, marketing feedback, and sales successes and opportunities.