Retail Store Manager I

Mobilelink USA LLC•East McKeesport, PA

5d•$40,000 - $50,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned location. The role leads the store team and drives performance across sales achievement, customer service, operational standards, and inventory. The RSM demonstrates strong leadership and develops, implements, and manages team and company programs and processes. The position may also involve occasional outside sales events, community engagements, and promotional activities on behalf of Cricket Wireless. These events support customer acquisition, brand awareness, and business growth, and participation is a condition of employment. Activities may include engaging with customers, representing products and services, distributing marketing materials, and helping with event setup or breakdown. Employees will receive reasonable notice of scheduled events.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Understand and help employees understand the compensation plan and how to maximize sales.
Partner with the District Manager and appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to assigned budgeted hours.
Ensure the store provides a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities as required, including customer engagement, product and service representation, distribution of marketing materials, and event setup or breakdown.