Retail Store Manager I

Mobilelink USA LLC•Cleveland, MS

3d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of an assigned Mobilelink Cricket store. The role leads the store team and drives performance in sales, customer service, operational standards, and inventory. The RSM demonstrates strong leadership and develops, implements, and manages team programs and company processes. The position may also involve participating in outside sales events, community engagements, or promotional activities for Cricket Wireless, including engaging customers, representing products and services, distributing marketing materials, and helping set up or break down events.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, inspire, engage, and motivate the team, supporting employee development and performance.
Create a work environment where employees can excel and consistently deliver exceptional customer experiences.
Understand and explain the compensation plan, helping employees maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to assigned budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required, including customer engagement, product representation, marketing-material distribution, and event setup or breakdown.