Retail Store Manager I

Mobilelink USA LLC•Kennedy Township, PA

5d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned store location. The manager leads the team and drives performance in sales, customer service, operational standards, and inventory. The role includes developing, implementing, and managing the team and company programs and processes, while creating an environment where employees can succeed and customers receive an exceptional experience. The position may also involve participating in outside sales events, community engagements, and promotional activities for Cricket Wireless. These activities support customer acquisition, brand awareness, and business growth; employees receive reasonable notice, and participation is a condition of employment.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, engage, and motivate the team to achieve performance goals.
Create a work environment where employees can excel and consistently deliver exceptional customer experiences.
Understand the compensation plan and educate employees on how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities, including engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and helping with event setup or breakdown.