Retail Store Manager I

Mobilelink USA LLC•Pine Bluff, AR

2d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned location, including sales achievement, customer service results, operational standards, and inventory. The RSM leads, develops, and motivates the store team and implements company programs and processes to drive performance. The role includes coaching employees on the sales floor, ensuring staff are trained on products and promotions, and maintaining compliance with company procedures and policies. Employees may occasionally participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. These events support customer acquisition, brand awareness, and business growth. Employees will receive reasonable notice; participation is a condition of employment. Duties may include engaging with customers, representing products and services, distributing marketing materials, and helping with event setup or breakdown.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, engage, and motivate the team to achieve performance goals.
Create a work environment where employees can excel and provide exceptional customer experiences.
Educate employees about the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff within budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Ensure required store training is completed on time.
Protect company assets.
Participate in occasional outside sales events, community engagements, or promotional activities, including customer engagement, product and service representation, distribution of marketing materials, and event setup or breakdown.