Retail Store Manager - San Mateo County

Pet Food Express•Belmont, CA

2d•$28 - $32

About The Position

Pet Food Express is seeking a confident, experienced Store Manager to lead efficient store operations and help the team succeed. The manager leads by example, models the company’s values, takes accountability for results, and supports employee development, equity, and inclusion. The role focuses on providing tailored advice and a memorable shopping experience for pet parents while building a capable, engaged store team. Store Managers coach employees to engage customers, provide product and pet-nutrition guidance, and maintain a safe, customer-friendly sales floor. They develop employees’ sales, service, merchandising, and professional skills; recruit and retain a diverse team; use retail tools and financial metrics to improve sales and service; and carry out store operations, financial controls, audits, visual merchandising, and maintenance. Managers may also travel between store locations and take on additional duties as assigned. The position requires a flexible schedule that includes weekends, evenings, and holidays, and physical activity including lifting and carrying up to 35 pounds, climbing and balancing on a ladder or step stool, and standing, walking, bending, stretching, and repetitive motions throughout a shift. The expected pay range is $28.00–$32.00 per hour. Starting pay depends on factors including local market rates, candidate qualifications, skills and experience, internal compensation practices, and budget constraints.

Requirements

At least 3 years of successful retail store management experience, with dynamic leadership skills and the ability to lead, motivate, and develop future leaders.
Drive, ambition, eagerness to learn, and willingness to lead and participate in daily educational activities.
Proficiency in interpreting and using retail financial metrics to drive key performance indicators.
Ability to set standards and hold oneself and the team accountable.
Commitment to delivering an outstanding customer experience.
Willingness to travel between multiple store locations.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following safety rules.
Ability to climb and balance using a ladder and/or step stool.
Ability to continuously stand, walk, bend, stretch, and perform repetitive motions throughout a shift.

Responsibilities

Coach and lead the team to engage customers and build a loyal customer base.
Understand customer and pet needs and educate customers about products that support pet wellbeing.
Promote employee and customer health and safety and teach employees to maintain floor awareness.
Stay current on pet parenthood, nutrition, products, industry trends, and developments, and share knowledge with the team.
Connect employees to the company vision, core values, brand promise, and business goals.
Develop employees’ sales, customer service, visual merchandising, adaptability, and other professional skills.
Mentor team members through the Skill Level Program and clarify role expectations, learning, skill development, and task accountability.
Evaluate and manage employee performance through dialogues, development plans, feedback, follow-ups, and appropriate improvement actions.
Create an equitable, inclusive, and collaborative work environment.
Hire and develop a strong, diverse team; partner with Recruiting/HR, District Managers, and store teams to attract talent and fill open positions.
Use tools, reports, and insights to adjust operations and improve sales and customer service.
Execute the store operations playbook and maintain a clean, friendly, and efficient store.
Achieve financial and operational objectives, including expense control, loss prevention, and store audits.
Participate in store cleaning and maintenance alongside team members.
Lead store opening and closing and implement visual merchandising directives in accordance with brand guidelines.
Communicate with corporate partners about assortments, trends, and replenishment.
Support overall store operations and perform additional duties as assigned.

Benefits

Potential career paths and advancement opportunities.
Continued learning, development, and leadership training.
Investment in pet and product knowledge.
In-store employee discount extending to family.
Company-sponsored life insurance and pet insurance, among other benefits.
Health coverage for full-time employees.
Flexible spending account options for full-time employees.
Dental insurance for full-time employees.
Vision insurance for full-time employees.
401(k) with employer match.
Employees may bring a well-behaved pet to work.
Opportunities to contribute to the community through events, fundraisers, and adoption events.