W2828

OSL Retail Services Inc•South Milwaukee, WI

7d•CA$50,000 - CA$65,000•Onsite

About The Position

OSL is hiring a Wireless Manager to lead operations at a wireless kiosk location operated in partnership with Walmart Canada. Reporting to the District Manager, the manager leads and develops a sales team, oversees day-to-day operations, delivers strong customer experiences, and drives sales performance and profitability in a retail wireless or electronics environment. The role requires flexibility to work various schedules, including days, evenings, and weekends. The position offers a competitive base salary, commissions, quarterly performance bonuses, paid vacation, employee discounts, RRSP matching, comprehensive training, and career development opportunities. OSL also provides an Employee Assistance Program, People and Culture Programs, personalized in-store and online LMS training, educational partnerships, and daily access to earnings through Dailypay and Wisely cards.

Requirements

Retail management experience in wireless or electronics.
Demonstrated ability to drive team performance, sales results, and service quality.
Strong communication and presentation skills.
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
Ability to work various schedules, including days, evenings, and weekends.
Physical ability to lift 30–50 pounds.
Ability to stand or walk for extended periods during shifts.

Nice To Haves

A solid track record of managing budgets, forecasting sales, merchandising, and retail metrics.
Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

Oversee daily wireless department operations to ensure smooth and efficient service delivery.
Manage and supervise sales associates, including scheduling, training, and performance evaluation.
Drive sales targets and performance goals by motivating the team and implementing sales strategies.
Maintain in-depth knowledge of products and services and ensure the team is well-informed.
Monitor inventory and ensure products are adequately stocked and displayed according to company standards.
Oversee customer inquiries, resolve issues, and maintain high customer satisfaction.
Conduct team meetings about sales targets, promotions, and operational changes.
Analyze sales figures, forecast future sales, and adapt strategies to market trends.
Coordinate with the marketing department on promotional campaigns and sales initiatives.
Ensure compliance with company policies, procedures, and legal regulations.
Manage the department budget, including labor costs, supplies, and other expenses.
Maintain cleanliness and organization in the sales area.
Report sales results, potential customer issues, and department performance to upper management.
Perform other duties as needed.

Benefits

Competitive base salary, commissions, and quarterly performance bonuses.
Annual earnings of $50,000–$65,000, with potential to earn more.
Employee discounts, including up to 50% off wireless services.
RRSP matching.
Paid vacation.
Comprehensive training and career development opportunities.
Employee Assistance Program.
Participation in OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
Personalized in-store and online LMS training.
Educational partnerships, including Franklin University.
Daily access to earnings through Dailypay and Wisely cards.
Various discount programs.