RETAIL PRODUCTION MANAGER

Goodwill Industries of Southern New Jersey and Phi•Fieldsboro, NJ

6d•$19 - $23•Onsite

About The Position

The Retail Production Manager oversees and leads the back production area, directing daily production and working to achieve established production, sales, profit, and revenue goals. The role leads Retail Merchandise Processors and is responsible for building and retaining a motivated, high-performing team. It also maintains standards of customer service that demonstrate respect and dignity and build loyalty to the Goodwill brand. The Production Manager is a member of the Retail Team and coordinates with the Store Manager and other Goodwill divisions. The position is based at the Bordentown Store in Bordentown, New Jersey. It is full-time, with an hourly salary range of $19.32–$23.44 and no travel. The manager maintains daily store operations, including addressing employee and customer needs and opening and closing the store. The role requires regular attendance, professional etiquette, a clean and neat appearance, and wearing a company-issued uniform. Full-time employees become eligible for benefits after the new-hire waiting period. Benefits listed include medical, prescription, dental and vision coverage; life, accidental death and dismemberment, short-term disability and long-term disability coverage; PTO and holidays; discounts; credit union access; voluntary benefits; and Mylo.

Requirements

High school diploma or GED equivalent.
Two years of work experience in retail management; thrift retail experience preferred.
One year of customer service or public-contact experience.
Proficiency in Microsoft Office Suite.
Ability to communicate and understand verbal and written instructions in English.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Valid driver’s license in good standing.
Ability to lead effectively in a demanding, fast-paced team environment and motivate others.
Ability to devise and execute plans, establish milestones and checkpoints, and meet revenue and operating-income goals.
Collaborative approach and ability to communicate effectively verbally, in writing, and electronically, including active listening.
Ability to identify and exceed customer and internal partner expectations; self-motivation, initiative, decisiveness, and a solution-oriented approach.
Strong work ethic, attention to detail, and influencing and negotiation skills.
Ability to make sound, timely business decisions and empower other leaders and team members to make decisions.
Commercial understanding of profit-and-loss accounting and how operating factors affect financial performance.
Ability to acquire, develop, promote, and retain high-performing talent.
Ability to interact sensitively with others, respect diversity, and recognize team members’ contributions.
Honesty, integrity, reliability, enthusiasm, and accuracy.
Ability to be flexible and assist other store areas when needed.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

Thrift retail management experience.

Responsibilities

Follow Goodwill policies and safety procedures.
Execute the retail operations plan to achieve targeted daily, monthly, quarterly, and yearly profit, revenue, and production goals for the store.
Direct daily production and lead Retail Merchandise Processors, building and retaining a motivated, high-performing team.
Maintain day-to-day store operations, including meeting employee and customer needs and opening and closing the store.
Coordinate with the Store Manager to analyze and develop cost-effective product generation approaches.
Monitor product levels daily to meet sales-budget targets and support bottom-line sales.
Identify where donations originate when processing.
Make decisions concerning day-to-day retail operations within the defined work area.
Record production data daily.
Ensure compliance with Loss Prevention and Safety policies and procedures, and influence necessary changes to meet statutory requirements and minimize risk to staff and the business.
Interview and hire talent, and proactively manage and review subordinates’ performance and progress.
Coordinate with various Goodwill divisions.
Maintain excellent customer service and represent the Goodwill brand with respect and dignity.
Maintain a clean and neat personal appearance, wear the company-issued uniform, and attend work regularly.
Assist other store areas when needed and perform other essential duties as assigned.