RETAIL PRODUCTION MANAGER

Goodwill Industries of Southern New Jersey and Phi•Middle Township, NJ

3d•$19 - $23•Onsite

About The Position

The Retail Production Manager oversees and leads the back production area, achieving established production and sales goals. The role directs daily production, leads the team, and drives retail business results. It is a member of the Retail Team and works with the Store Manager and other Goodwill divisions. The manager is responsible for effective leadership of Retail Merchandise Processors, maintaining customer-service standards, and supporting customer loyalty to the Goodwill brand. The role also maintains day-to-day store operations, including opening and closing, and helps meet employee and customer needs.

Requirements

High school diploma or GED equivalent.
Two years of work experience in retail management; thrift experience preferred.
One year of customer service or public-contact experience.
Proficiency in Microsoft Office Suite.
Ability to communicate and understand verbal and written instructions in English.
Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Valid driver's license in good standing.
Ability to lead effectively in a demanding, fast-paced team environment and motivate others.
Ability to collaborate and partner with others to achieve business outcomes.
Effective verbal, written, and electronic communication, including active listening.
Ability to identify and exceed customer and internal partner expectations.
Self-motivation, initiative, solution orientation, decisiveness, strong work ethic, and attention to detail.
Influencing and negotiation skills.
Ability to make sound, timely business decisions and empower others to make decisions.
Commercial and financial reasoning, including understanding profit-and-loss accounting and operating factors such as volume and price.
Ability to attract, hire, develop, promote, and retain high-performing talent.
Ability to interact sensitively with others, respect diversity, and recognize the contributions of team members.
Honesty, integrity, reliability, enthusiasm, and accuracy.
Ability to be flexible and assist other store areas as needed.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

Retail management experience in the thrift industry.

Responsibilities

Follow Goodwill policies and safety procedures and maintain professional etiquette.
Execute the retail operations plan to meet daily, monthly, quarterly, and yearly profit, revenue, production, and growth targets.
Manage day-to-day store operations, including employee and customer needs and opening and closing the store.
Coordinate with the Store Manager to analyze and develop cost-effective product-generation approaches.
Monitor product levels daily to meet sales budget targets and identify donation origins during processing.
Make decisions concerning day-to-day retail operations within the assigned work area.
Record production data daily.
Ensure compliance with Loss Prevention and Safety policies and procedures and make necessary changes to meet statutory requirements and reduce risk.
Interview, hire, identify top talent, and manage and review subordinate performance and progress.
Coordinate with various Goodwill divisions.
Maintain a clean, neat personal appearance and wear the company-issued uniform.
Maintain regular attendance and perform other essential duties as assigned.
Build, lead, and retain motivated, high-performing teams through effective leadership of Retail Merchandise Processors.
Maintain excellent customer-service standards and treat customers with respect and dignity.