Assistant Manager, Retail & Production

Krispy Kreme•Harrisonburg, VA

11d

About The Position

The Assistant Manager works in partnership with the General Manager to create an excellent customer experience and support overall shop operations. The role helps build and develop a customer-focused team, fosters teamwork, supports employees’ growth, and helps the shop meet and exceed its goals. The long-term objective is to develop the skills needed to become a General Manager at Krispy Kreme.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be 18 years of age or over.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team members, including production equipment, POS systems, retail equipment, drive-thru equipment, and processing equipment.
Maintain shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture in which people feel welcomed and valued.